How AI is Transforming the Approach to CX

Today, we are in a market that is undeniably candidate driven and the treatment these individuals receive during the hiring process can mean the difference between snagging up the best talent from competitors or taking a backseat while they get their pick of the brightest and most talented.  82% of hiring managers say they view candidate experience as very or extremely important, yet nearly 60% of job seekers report having a poor candidate experience.

Importantly, 80% to 90% of candidates indicate that a positive or negative interview experience can change their mind about a role or a company.  As we look forward, continuing to attract the best talent possible through focusing on creating a positive candidate experience is becoming an increasingly important priority for talent acquisition organizations.

Trends Report